Product Design & Research · Sunshine Coast

Design decisions backed by evidence.

I bring senior design and research rigour together as one discipline, so organisations that can't afford to guess get products and ideas shaped by evidence and proven to land before they ship.

A decade across regulated, high-stakes sectors
Financial Services/ Telecommunications/ Health/ Retail/ Travel/ Government
Senior design and research delivered for some of Australia's largest and most heavily regulated organisations.
What I do

Senior product thinking, end to end.

01

Product design

End-to-end design for complex products and regulated journeys: interface, interaction and systems thinking from first concept through to a shipped, tested experience.

Lead practice
02

Innovation & new ideas

Shaping what to build next: from emerging concepts and AI-enabled experiences to prototypes that make an abstract opportunity tangible enough for leadership to back.

Lead practice
03

UX & insights research

The evidence underneath the design: senior qualitative and mixed-method research that turns customer behaviour into decisions a team can confidently build from.

Senior
04

AI assurance & evaluation

Structured testing of AI systems against the standards that matter: accessibility, conduct and discrimination obligations, with documented evidence built to withstand scrutiny.

Emerging
The way I work
Most designers can make something look right. Most researchers can tell you what people think. I do both, so the decisions I make are anchored in evidence, not taste.

Every decision should trace back to a reason. That's what lets a team move forward knowing the thing they're building is the thing worth building.

As AI shifts from a curiosity to the thing making decisions, the question moves from "is it interesting" to "will it hold up." I build work that does.

Experience10+ years
DisciplinesDesign + research
EngagementRetainer & project
BasedSunshine Coast, AU

Have something worth building well?

Whether it's a product to design or an idea to pressure-test, I'd be glad to talk it through.

addington.kel@gmail.com